How to edit the claims that have been submitted?
In a case where you need to amend the claims that you have submitted, simply follow the guideline below: Step 1: Navigate to the Claims page. Step 2: Under Claim Status(es), choose " Submitted " as the filter option. Step 3: Locate the transaction you wish to amend and click on " Amend Claim " t…
Claim Submission Deadline
Effective January 2025, invoices will be generated on the 1st of the following month instead of the 7th. Claim is due by 31st of the same month at 2359h, which is before Mednefits invoice generation on the 1st of the following month. Example: For January transactions’ claims, please submit the claims by 31 January 2…
What if Diagnosis and Medication details are not found in the system?
If you can't find the diagnosis and medicine listed in the system, Mednefits allowed you to submit the claim by using General Diagnosis/General Medicine. You may follow the below steps on how to submit the claim: Step 1: On your Claims page, you will be able to view all Pending Submissions. Step 2: Cl…
May I know the reason why my claim was rejected?
The reason your claim is rejected will be indicated under Remarks. On your Mednefits mobile app: Step 1: Simply go to Activities under Other Services and Information. Step 2: On the Activities page, tap on the claim which was Rejected . Scroll to the bottom to see the remarks made by your adminis…
How do I get reimbursed?
Reimbursement by Company Admin via payroll You may check with your HR on the reimbursement arrangement as that would be an internal process and will be reimbursed as per the company's payroll arrangement. Reimbursement by Mednefits via bank transfer Reimbursement will be made via bank transfer to your registered…
