Starting January 2025, invoices will be generated on the 1st of the following month (instead of the 7th).

To ensure your claims are included in the invoice, please submit them by the last day of the month at 11:59 PM (2359h) — before invoice generation.

📌 Example:

For claims related to January transactions, please submit them by 31 January, 11:59 PM. These claims will be included in the invoice generated on 1 February.

⏳ Late Submissions

Claims submitted after the deadline will not be included in that month's invoice.
However, you can still submit them within 6 months from the transaction date. These will be processed and reflected in a future invoice based on the date of submission.

💡 Tip: We strongly recommend submitting claims immediately after a Mednefits member’s visit to avoid delays.

🛠 Need Help?

If you encounter any issues while submitting claims, feel free to contact our Support team:

• 📧 Email: [email protected]

• 📞 Call us:

  • Singapore: +65 3163 5403

  • Malaysia: +603 3099 5774

Note: Claims submission applies only to provider accounts where it is required.