Why am I unable to enroll an employee?
It can be frustrating to discover that something isn't working when you're trying to enroll an employee, below is the possible reasons: Conflicted use of employee information: ❗Please ensure that no other employee is sharing the same email address, mobile number, or NRIC before enrolling your employee. Incor…
Member Statuses
In your Company HR portal, you will see the following information on your Employees Overview page: * Active refers to employees who have logged into their Mednefits account and either visited a panel clinic or made a non-panel claim using their Mednefits account. * Logged in refers to employees who have crea…
How do I change my company contact information?
If you wish to update your company contact information, simply follow the steps below: Step 1: On your Account > Company Account page, select Edit Company Information . Step 2: Edit your relevant company information accordingly and click on Update Company Information for the system to capture your edit…
I forgot my password, how to reset it? (HR)
If you can’t remember your password, simply click the Forgot Password? button located under the password field. Step 1: Click on the Forgot Password? button. Step 2: Your registered email will be displayed on the screen and a reset password link will be sent to your email address, click on Send. …
How do I make a payment?
Invoices can be found on the Company HR portal, simply navigate to the Billing > Invoices page: You may choose to make payment via GIRO, Bank Transfer, or Credit Card. 1. GIRO (only for clients in Singapore) In order to make payment by direct debit, you will need to give Mednefits authorisation to debit…
How do I edit/update employee(s) details?
Sometimes you need to edit employee details after enrolment. Perhaps their mobile number has changed, or they were enrolled with an incorrect date of birth. You may edit employee(s) details by: * Edit Employee (Individual) * Edit Employees (Batch) To edit your employees’ details in the Company HR portal , s…
