Why am I unable to enroll an employee?
It can be frustrating to discover that something isn't working when you're trying to enroll an employee, below is the possible reasons: **Conflicted use of employee information:** ![][1] ❗Please ensure that no other employee is sharing the same email address, mobile number, or NRIC before enrolling your employee. …
How do I change my company contact information?
If you wish to update your company contact information, simply follow the steps below: **Step 1:** On your Account > Company Account page, select **Edit Company Information**. ![][1] **Step 2:** Edit your relevant company information accordingly and click on **Update Company Information** for the system to capture …
I forgot my password, how to reset it? (HR)
If you can’t remember your password, simply click the** Forgot Password? **button located under the password field. **Step 1:** Click on the **Forgot Password?** button. ![][1] **Step 2:** Your registered email will be displayed on the screen and a reset password link will be sent to your email address, click on **…
How do I renew my plan?
3 months before your plan ends, our Customer Success team will be in touch with you regarding your plan renewal. If you are keen on renewing in advance, feel free to drop us an email at [[email protected]][1]! [1]: mailto:[email protected]
How do I edit/update employee(s) details?
Sometimes you need to edit employee details after enrolment. Perhaps their mobile number has changed, or they were enrolled with an incorrect date of birth. You may edit employee(s) details by: * **Edit Employee (Individual)** * **Edit Employees (Batch)** * * * To edit your employees’ details in the **[Company …
