You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.
close
announcement close button
Home > Members > Non-Panel Claims > How do I submit a non-panel claim?
How do I submit a non-panel claim?
print icon

If you visit a non-panel clinic or provider and paid for your visit out of pocket, your company may require you to submit a non-panel claim with the Mednefits app to process your reimbursement.

 

When your non-panel claim is approved, the claim amount is deducted from your account, and your company (or, in some cases, Mednefits) will then reimburse you. To know more about the process of reimbursement, kindly refer to this article: When will I get my claim reimbursement?

 

You can submit claims through either the Mednefits mobile app or the member portal

 


 

Mednefits app

 

Step 1: Log into the Mednefits mobile app.

 

Step 2: Tap on Claims Submission under Other Services and Information.

 

 

Step 3: Choose the name of the member you want to submit the claim.

  • Member: For accounts without a dependent, the name of the account holder will be shown as the one who submits the claim. 
  • 🆕 For accounts that have dependents enrolled under it, when submitting a claim you will see a "Select a Member" button where you can select which dependent you want to submit the claim for.

 

Continue to fill up the Visit Details:

 

  • Visit Date: The date of your visit, as stated on your receipt.
  • Provider's/Clinic's Name: Enter the name of the clinic, hospital, or health provider you visited.
  • Remarks (optional): Input any information about the claim you are submitting for your HR to review.
  • Upload Claim Receipt: If the app requests permission to access your phone camera, tap OK (iOS) or Allow (Android). Press the camera button to take a photo of your receipt.

    • If you already have a photo of the receipt on your phone, you can tap the Upload Photo to select the photo from your album.
    • If you have multiple receipts to upload, select Capture and take photos of all the receipts you need to upload.
    • 🆕 You may edit and preview the photos you have uploaded simply by tapping the image row to preview the selected image you wish to preview and also editing them (if needed)
    • To edit the images you may choose from the following:
      • Crop 
      • Rotate
      • Draw 
      • Adjust brightness

   

 

Proceed to fill up the Claim Information:

  • Claim Category: You may choose from the following based on your benefits scheme if a Non-Panel claim is applicable. 
    • Dental
    • GP
    • Accident & Emergency
    • Optical
    • Health Screening
    • Specialist
    • Wellness
    • Pap Smear

 

After you have chosen the category, you are able to see your balance and if there is any cap per visit applicable under the selected scheme. Please note that you can only submit a claim within your cap per visit amount.

 

  • Currency: Select SGD (Singapore Dollar) or MYR (Malaysian Ringgit).
  • Claim Amount: The amount on your receipt

 

 

Step 4: After reviewing your claim details, you may proceed to tap on Submit Claim to complete your submission.

 

 

❗Important Note: If you need to submit a Medical Certificate (MC) for your non-panel claim and your company has enabled that feature, please refer to this article: How do I submit my Medical Certificate? (MC)

 


 

Mednefits member portal

 

Step 1: Log into the Mednefits member portal.

 

Step 2: Click on Submit Claim on the top menu bar.

 

 

Step 3: Fill in the details of your claim:

  • Member: Tap on the Member field to bring up a list of all the members associated with your account, including your dependents (if any). Select the member the claim is for.
  • Visit Date: The date of your visit, as stated on your receipt.
  • Provider's/Clinic's Name: Enter the name of the clinic, hospital, or health provider you visited.
  • Remarks (optional): Input any information about the claim you are submitting for your HR to review.
  • Claim Category: Choose from the following:
    • Dental
    • GP
    • Accident & Emergency
    • Optical
    • Health Screening
    • Specialist
    • Wellness
    • Pap Smear
  • Currency: Select SGD (Singapore Dollar) or MYR (Malaysian Ringgit).
  • Claim Amount: The amount on your receipt.

 

Step 4: On this Upload page, Drag and Drop or click to upload your receipt into the upload box.

  • You can attach up to 5 attachments to your receipt.
  • Once the receipt has finished uploading, click Continue

 

Step 5: On Submit page, you may review your submission.

  • Click on Previous if you want to amend your submission and may proceed to click on Submit Claim to complete your submission when it is good to go!
  • You can view the uploaded image by clicking on the image and deleting the image by clicking Remove Upload.

 

❗Important Note: If you need to submit a Medical Certificate (MC) for your Non-Panel claim and your company has enabled that feature, please refer to this article: How do I submit my Medical Certificate? (MC)
Feedback
1 out of 1 found this helpful

scroll to top icon