There are multiple possible reasons why a Mednefits member is unable to scan your clinic or store's QR code:
 

• The Mednefits member account is no longer active.
• The Mednefits member may not have access to your clinic due to the company's restriction settings (they can select which panel providers members have access to).  

• The Mednefits member is not using Mednefits app to scan the QR code (kindly ensure they are not using their phone camera)
• Member didn't allow camera access for Mednefits app.

You can also call us at +65 3163 5403 (Singapore) or +603 3099 5774 (Malaysia) and we will check the member account status in our system.