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If a Mednefits member is experiencing difficulties scanning your clinic or store's QR code, consider the following potential reasons and solutions:
Possible Causes and Solutions
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Inactive Mednefits Account
The member's Mednefits account may no longer be active. Kindly verify the account status.
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Access Restrictions
The member might not have access to your clinic due to their company's panel provider settings. Employers can restrict which clinics their employees can visit.
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Incorrect Scanning Method
Ensure the member is using the Mednefits app to scan the QR code, not their phone's default camera application.
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Camera Access Not Granted
The Mednefits app requires camera permissions to scan QR codes. Ask the member to check and enable camera access for the app in their device settings.
Additional Assistance
If the issue persists after checking the above, please contact Mednefits Support for further assistance:
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Singapore: +65 3163 5403
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Malaysia: +603 3099 5774
Our support team can verify the member's account status and provide additional guidance as needed.
