I can't checkout after registering at the clinic!
A small number of Members may experience issues with checkout after registering at a provider. There are two things that you can do if you encounter problems during checking out: Step 1: On the homepage, make sure that the Checkout button has replaced the Scan QR button and is in green colour before tapping …
How do I pay via Mednefits?
When visiting the panel clinic or provider, open your Mednefits app and follow the steps below: Step 1: Tap on Scan QR to scan the QR code present at the provider and select the registered member's name including your dependents (if available) before clicking on Proceed . Step 2: Scan the QR code pre…
I’m at a Mednefits panel provider/clinic and I can’t use Mednefits. What should I do?
When you are at a panel clinic or provider and need to see a doctor, it can be frustrating to discover that something isn’t working on your Mednefits app, or that the experience isn't as seamless as it should be. Below are the possible issues that you might be experiencing: * My Benefits Schemes have not s…
I have a cap per visit. How do I use Mednefits?
The Cap per Visit refers to the maximum amount that can be deducted from your benefits balance in a single transaction. Your employer can set a Cap per Visit on your Mednefits account. You can view the details via your Mednefits app, simply go to My Benefits > select any scheme under Benefits Schemes to see…
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