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If you are unable to log into the Mednefits app or the Mednefits member portal, there are a number of possible reasons.
1. Singapore Members
Your login ID has not been updated.
- If you have been using your NRIC/FIN to log into Mednefits, you can no longer do so. You will need to update your login ID from your NRIC/FIN to your mobile number.
❗Please key in the same phone number registered by your HR during enrolment.
Please contact us at +65 31635403 or email us at [email protected] and we will assist to update your mobile number in our system.
2. Malaysia Members
Your mobile number has not been updated by your company HR.
- If you are unable to log into your Mednefits app by mobile number, please try logging in with NRIC/Passport.
Please contact us at +603 3099 5774 or email us at [email protected] and we will assist to check on your mobile number in our system.
Failure to log in to the Member portal might be caused by the phone number entered is not the same as the phone number registered by your HR during enrolment.
Please contact us at +65 3163 5403 (SG) or +603 3099 5774 (MY) or email us at [email protected] and we will assist to check on your mobile number in our system.
