There will be an email notification to your employees when the claim is approved/rejected!

🆕 We are excited to introduce three new statuses to enhance our system. With the introduction of three new claim statuses - Processing Reimbursement, Reimbursed, and Unsuccessful Reimbursement will help HR and members clearly track the progress of claims, including the reimbursement status.

• Processing Reimbursement: Reimbursement processing in progress.

• Reimbursed: Claim reimbursed to employees.

• Unsuccessful Reimbursement: Reimbursement failed.

Once claims are successfully updated to Reimbursed status, members will receive an email with the attached Payment Advice and a push notification via the Mednefits app. However, please note that no email or push notification will be sent for Unsuccessful Reimbursement claims. Employees can check the status directly on the Mednefits app.

For unsuccessful reimbursement, the claim status should be updated from Processing Reimbursement to Unsuccessful Reimbursement. Once Finance resolves the issue, the claim status will be updated back to Processing Reimbursement for reprocessing.

Kindly refer to this article if you wish to know more: How do I get notified about my claim status?