If you can't find the diagnosis and medicine listed in the system, Mednefits allowed you to submit the claim by using General Diagnosis/General Medicine. You may follow the below steps on how to submit the claim:

Step 1: On your Claims page, you will be able to view all Pending Submissions. 

Step 2: Click on the Action icon, and select Submit Claim to begin the submission.

Step 3: If you can't find the diagnosis in the list, under Primary diagnosis, search for General Diagnosis. 

The same goes for Medicine, search for General Medicine if the Medicine name is not listed in the list.

Step 4: After selecting General Diagnosis/General Medicine, you are required to submit a form to request the missing items in our system.

You may find the form at the top right corner of the page. Click on it here and it will direct you to the form.