For companies that allow employees to visit providers which are not part of Mednefits panel, your employees can submit a non-panel claim via the Mednefits mobile app or member portal if they visited a non-panel clinic or provider and paid for their visit out-of-pocket.

To know more about how your employee can submit a non-panel claim, kindly refer to this article: How do I submit a non-panel claim?

Once the administrator/HR approves a claim, the approved amount will be deducted from the employee's allocated entitlement, reflecting the balance after the approved claim amount, and the HR can process the reimbursement internally (or, in some cases, Mednefits will then reimburse the employees).

Please refer to the respective article links below on how you can process your employees' non-panel claims, based on your corporate account's claims settings:

1. Claims Processing with One-Level Approver

2. Claims Processing with Two-Level Approval

If Two-Level Approval is required, kindly refer to How to set up Two-Level Claim Approval? to set up and activate via your company HR Portal.