It can be frustrating to discover that something isn't working when you're trying to enroll an employee, below is the possible reasons:

Conflicted use of employee information:

❗Please ensure that no other employee is sharing the same email address, mobile number, or NRIC before enrolling your employee.

Incorrect formatting of employee details

❗Check through the details of your employee, make necessary amendments, and re-enroll those employees.

If the problem persists, please send an email to [email protected] and we will assist you in enrolling your employees.

🆕 We are committed to making your administrator role easier. There's no need to contact us anymore for the enrollment of an employee who was previously enrolled in a different corporate account. Our system now allows you to proceed with enrollment once the employee has been removed.

If you need to onboard an ex-employee, instead of re-enrolling, you are required to restore due to existing information within our system. You may refer to this article: How do I restore an employee?