We are excited to announce that HRs are now able to transfer unused credits to newly enrolled employees. Please refer to this helpdesk article to learn more about it:

 

To view the available transferrable credits, you may remove the employee by navigating to this helpdesk article on how to initiate the removal process.

 

Step 1: On the Removal Summary page, you may view the transferrable credits available to be offset against the upcoming Prepaid top-up invoice. Click on Click to view more details to view the details:

 

 

Remaining Balance/Credits of the removed employees will be following this formula:

 

Transferrable credit = (Balance on Last Day of Coverage + Balance Difference) x Credits Transfer Rate

 

Balance Balance on LDOC = Unutilised balance at 23:59pm on LDOC
Balance Difference = (Original Balance - New Balance) during removal exercise
Credits Transfer Rate = 100% - Discount Rate given by Mednefits

 

Step 2: Click Continue to proceed with the removal, then click Remove Employee to confirm the removal process.

 

 

 

Step 3: Then, click Remove Employee to confirm the removal.

 

 

The transferrable credit then will be offset against the Prepaid top-up invoice. (If there is no current prepaid top-up invoice, the amount will be offset against the next top-up invoice). Simple navigate to Billing > Invoice to view the invoice.

 

Notes:

 

• This launch only supports Transferrable Credit from Employees under Removed status.

• Transferable Credits can only be used to offset within their validity. Transferrable credit’s End Date = member’s prepaid scheme’s End Date.