To approve or reject the non-panel claims submitted by your employees, navigate to the Non-Panel Claims > Overview page.

 

Step 1: View all non-panel claims submitted by filtering the status to display Pending claims only.

 

 

Step 2: You may review the receipt before accepting or declining the claim. Simply click on View Receipt to view the attached receipt.

 

 

❗You may now rotate the picture whenever necessary. 

 

 

Step 3: On the selected Pending claim, you can then select the ✅ or ❌ icon under the Action property to Approve or Reject the claim.

 

 

Member Remarks (if any) can now be added by employees when they are submitting their non-panel claims - You will be able to view the remarks via this Non-Panel Claims > Overview page. They can input any information for HR to review or process their claims.

 

Click on the ✅ icon to Approve the claim.

You will be able to review and revise the Approve Amount if required.

 

The Suggested Amount will be calculated and shown under Action Review if you have enabled co-payment.

 

Click the ❌ icon to Reject the claim.

You can indicate the reason (if any) for this claim rejection.

 

Once you Approve or Reject the claim, your employee will be notified via the Mednefits app's notification (if enabled) and email (if they have a registered email attached to their account).