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Reimbursement by Company Admin via payroll
The approval of the claims submitted on the Mednefits platform is an internal process by your company and it is authorised by your HR. Please kindly check with your respective HR regarding claims submission approval.
Reimbursement by Mednefits via bank transfer
For a company that has appointed Mednefits for reviewing the claims submission, we have a different schedule for reimbursement. Generally, the processing schedule will be like the below:
Schedule A:
| What | By When |
| Submission of Non-Panel Claims (Cut-off Date) |
Last day of every month (e.g. 31st Jan) |
| Processing of Non-Panel Claims (Approval/Rejection) | 1st week of the following month (e.g. 1st - 5th February) |
| Reimbursement Processing for Approved Claims | 7th of the following month, or the next working day if the 7th falls on a weekend or public holiday (e.g. 7th February) |
| Receipt of Reimbursement Amount | Within the next 3-5 days (e.g 9th or 10th February for the money to arrive at your bank account) |
Schedule B:
| What | By When |
| Submission of Non-Panel Claims (Cut-off Date) | Last day of every month (e.g. 31st Jan) |
| Processing of Non-Panel Claims (Approval/Rejection) | 1st week of the following month (e.g. 1st - 5th February) |
| Reimbursement Processing for Approved Claims | 21st of the following month, or the next working day if the 21st falls on a weekend or public holiday (e.g. 21st February) |
| Receipt of Reimbursement Amount | Within the next 3-5 days (e.g 23rd or 24th February for the money to arrive at your bank account) |
Schedule C (with 2 processing cycles):
| Period 1 | Period 2 | |
| Submission of Non-Panel Claims (Cut-off Date) | 1st - 15th of the month (January) |
16th - 31st of the month (January) |
| Processing of Non-Panel Claims (Approval/Rejection) |
23rd of the same month (January) |
7th of the following month (February) |
| Reimbursement Processing for Approved Claims |
31st of the same month (January) |
15th of the following month (February) |
| Receipt of Reimbursement Amount |
Within the next 3-5 days (e.g 1st or 2nd Feb for the money to arrive at your bank account) |
Within the next 3-5 days (e.g 16th or 17th February for the money to arrive at your bank account) |
Kindly drop us an email at [email protected] if you would like to know your company is following which schedule.
