You are using an unsupported browser. Please update your browser to the latest version on or before July 31, 2020.

I cannot log in!

If you are unable to log into the Mednefits app or the Mednefits members portal, there are a number of possible reasons. 

Reason 1: Your login ID has not been updated

If you have been using your NRIC/FIN to log into Mednefits, you can no longer do so.

We recently updated our system to use mobile numbers instead of NRIC/FIN as login IDs, in order to comply with the Personal Data Protection Act (PDPA). In order to log in to our updated system, you will need to update your login ID from your NRIC/FIN to your mobile number. 

Follow these instructions to update your login ID:

Reason 2: You entered the incorrect user ID and/or password

If you entered the incorrect user ID and/or password, you will be shown this screen:

To update your User ID to your mobile number, follow the steps above, under "Your login ID has not been updated".

To reset your password, follow the instructions in this article: How do I reset my password?

If you are still unable to log in after following the steps above, please email us at, or call us at +65 31635403 (Singapore) or +60 330 995 774 (Malaysia).

  • 61
  • 03-Feb-2021