How do I submit an E-claim?
If you visit a non-panel clinic or a wellness partner and paid for your visit out of pocket, your company may require you to submit an E-claim to process your reimbursement.
When your E-claim is approved, the claim amount is deducted from your Mednefits E-wallet, and your company (or, in some cases, Mednefits) will then reimburse you.
You can submit E-claims through either the Mednefits mobile app or the members’ portal.
Through the Mednefits Mobile App
- Log into the Mednefits mobile app.
- Tap the menu icon in the top left hand corner and select E-Claim.

- Select whether you are claiming from your Medical or your Wellness spending account (wallet).
- Fill in the details of your E-claim:
- Claim Type: Choose from the following
- General Practice
- Health Screening
- Traditional Chinese Medicine
- Medical Specialist
- Other
- Accident & Emergency
- Provider: Enter the name of the clinic, hospital or health provider you visited
- Visit Date: The date of your visit, as stated on your receipt
- Visit Time: The time of your visit (an approximate time is okay)
- Currency: Select SGD (Singapore Dollar) or MYR (Malaysian Ringgit).
- Receipt Amount: The amount on your receipt.
- Member: Tap on the “Member” field to bring up a list of all the members associated with your account, including your dependents (if any). Select the member the claim is for.


- Tap Next, and tap on “Snap and upload your receipt”. If the app requests permission to access your phone camera, tap OK (iOS) or Allow (Android).
- Press the camera button to take a photo of your receipt.
- If you have multiple receipts to upload, select Batch and take photos of all the receipts you need to upload.
- If you already have a photo of the receipt on your phone, you can tap the photo button to select the photo of your receipt.
- If you are prompted to allow access to your photos, tap OK (iOS) or Allow (Android).

- Tap Finish and confirm the details of your E-claim.

- Tap Submit to submit your E-claim.
- If your company has added your work email to your Mednefits account details, you will receive an email confirming that your claim has been submitted.

Through the Mednefits Members Portal
- Log into the Mednefits members portal.
- Click on Submit E-claim in the top menu bar.

- Select whether you are claiming from your Medical or your Wellness spending account (wallet).
- Fill in the details of your E-claim:
- Claim Type: Choose from the following
- General Practice
- Health Screening
- Traditional Chinese Medicine
- Medical Specialist
- Other
- Accident & Emergency
- Provider: Enter the name of the clinic, hospital or health provider you visited
- Visit Date: The date of your visit, as stated on your receipt
- Visit Time: The time of your visit (an approximate time is okay)
- Receipt Amount: The amount on your receipt.
- Currency: Select SGD (Singapore Dollar) or MYR (Malaysian Ringgit).
- Member: Tap on the “Member” field to bring up a list of all the members associated with your account, including your dependents (if any). Select the member the claim is for.

- Click Next. Drag and drop your receipt into the upload box.

- Once the receipt has finished uploading, click Next. Confirm the details of your E-claim.
- Click Submit to submit your E-claim.
- If your company has added your work email to your Mednefits account details, you will receive an email confirming that your claim has been submitted.
Important Notes
- If the receipt amount you have entered exceeds the remaining amount in your E-wallet, your claim amount will be revised down to the amount remaining in your E-wallet.
- Example: Jenny has $20 remaining in her E-wallet. She files a claim with a receipt amount of $30. The claim amount will be $20.
- If your claim’s visit date falls in your company’s previous term, the claim amount will be deducted from your E-wallet balance in the previous term.
- Example 1: On 31 December, James has $50 in his E-wallet. That day, he falls ill and visits a non-panel clinic, where he pays $30 out of pocket. On 1 January, his credits are reset to $500. On 2 January, James files a claim for his 31 December visit. His claim is approved. $30 will be deducted from his previous term balance of $50. His current term balance will remain $500.
- Example 2: On 31 December, John has $20 in his E-wallet. That day, he falls ill and visits a non-panel clinic, where he pays $30 out of pocket. On 1 January, his credits are reset to $500. On 2 January, James files a claim for his 31 December visit. His claim is approved. $20 will be deducted from his previous term balance of $20. His current term balance will remain $500.