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The Benefits Pass feature allows employees to visit designated providers for specific services. This includes the Medical Examination: Pre-Employment Check-Up, which will take effect from 1 November 2025.
⚠️ Important Note:
Employees are required to print out and present the Medical Report during their appointment.
You may refer to a sample report using this link. For a copy of actual Medical Report, please contact our Customer Success team at [email protected].
Step 1: To assign a new Benefits Pass to an employee, navigate to: Benefits → Benefits Passes → Actions → Assign Benefits Passes.
Under Select a service, choose Medical Examination.
Step 2: Search and select the employee(s) to assign the Benefits Pass.
Notes: Only employee(s) meeting the following criteria are eligible for selection:
- Have active GP schemes.
- Do not have existing Benefits Pass assignments in 'Not Started' or 'Started' status in the Overview table.
- Previously completed their assigned Benefits Pass, with a completion date earlier than today.
Step 3: Download the Benefits Pass template and fill it in.
Notes: Navigate to the Medical Examination Benefit Passes sheet to specify the provider(s) and other configurations. HR/admin is required to complete the following fields:
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Provider ID: Refer to the Medical Examination Providers sheet. Only ONE Provider ID should be inputted.
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Provider Name (optional): Medical Examination Providers sheet. Only ONE Provider ID should be inputted.
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Benefits Pass Start Date: dd/mm/yyyy.
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Benefits Pass End Date: dd/mm/yyyy. Leave blank if there is no End Date.
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Remarks (optional): Free text field. If inputted, the remarks will appear under the Information section on the Benefits Pass Details page in both the Member App and Member Portal.
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Package ID: Indicate ONE Package ID the employee will take (refer to Medical Examination Packages sheet)
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Report Dispatch Method: Indicate E if the report should be emailed to HR, or C if the employee will collect it in person (E= Email, C= Self Collection)
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HR Email: Specify the HR recipient email when reports are dispatched via email to HR.
Step 4: Upload the completed template.
Once the template is completed, proceed with the upload. If the file contains no errors, proceed with completing the assignment.
❗ Error! Unable to proceed (if any)
Possible Errors:
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Unmatched Entry (Provider ID): The Provider ID does not match any ID in the Typhoid Providers sheet.
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Invalid Format (Benefits Pass Start Date / End Date): Date format does not follow dd/mm/yyyy.
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Invalid Entry (Benefits Pass End Date): End Date is earlier than the Start Date.
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Package ID: An Invalid ID has been entered.
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Empty Entry (Report Dispatch Method E/C): Provider ID and Package ID are entered, but required fields are left blank.
Step 5: After the upload, click Refresh to check the status.
Step 6: Click "Complete Assignment" after the upload is complete.
Step 7: You will be directed to the Background Tasks page.
- Click Refresh to get the latest updates.
- Click View Page to navigate to the Benefits Passes Overview table and verify if the assignments were successful.
- The appointed clinic will receive an email notification for a successful assignment/appointment.
If you need to edit any existing Benefits Passes, please visit this helpdesk article: How to Modify Existing Benefits Passes
