By default, your company will be set to a one-level approver, meaning the claim only needs to be approved by one Admin. To check or edit your company's claim setup, kindly navigate to Non-Panel Claims > Claims Settings.

How do I add a new claim approver?

Step 1: On the Claims Settings page, click Add Claim Approver to add a new claim approver for your company.

Step 2: Select the Admin(s) you would like to add as a claim approver. (Please ensure they have already been added as an Admin and have access to the Claims permission for their name to appear in the list.)

Step 3: Select the Benefits Tiers that the claim approver will have access to approve.

Step 4: Once you have confirmed the Admin name and the Benefit Tiers they have access to approve, click Complete to confirm the permission.

For existing claim approver, you may edit the permissions by clicking Add Benefit Tier to grant access, or click the X to remove their access.