When you see the “Deactivated” message on the Benefits Scheme via your company HR portal > Benefits page, it means that your company has an overdue payment. As per Mednefits terms, the default setting of Scheme Deactivation will be 2 unpaid billing cycles. 

Your employees will not be able to use the Mednefits app at panel providers nor submit any non-panel claims (if Claim Submission is enabled)

Before the auto-deactivation happens, several emails will be sent out from Mednefits to inform the HRs:

• when corporate’s schemes will soon get auto-deactivated.

• when corporate’s schemes are already deactivated.

• when corporate’s schemes are re-activated.

If your company wishes to customize or extend the number of unpaid billing cycles, please reach out to our Customer Success team.