A small number of Members may experience issues with checkout after registering at a provider. There are two things that you can do if you encounter problems during checking out:

Step 1: Make sure that the red dot has appeared over the checkout button before tapping Checkout.

Step 2: If the app shows an error message saying "Please register before making payment”, please log out of the app by clicking on Account Settings > Logout and login again. (Closing the app and re-opening it is not sufficient)

Step 3: After logging in, you can then try checking out again. Make sure that the red button has appeared over the checkout button before tapping Checkout.

If you still continue to encounter problems checking out using the app after registering at a clinic, please call us at +65 31635403 (Singapore) or +603 3099 5774 (Malaysia) and we will be glad to assist you.