A provider can initiate a refund for any transactions that are made within the same month as long as it is before the invoice generation on the 7th of the following month. (i.e. transactions made in July can still be refunded from the provider portal before 7th August)

Simply follow these steps on how to refund a transaction from the provider portal. 

Step 1: On the provider portal, navigate to the Transactions page to see all the transactions made.

Step 2: Click on the Action icon to find the Refund Transaction button and click on it to proceed.

Step 3: A confirmation message will pop out. Proceed to click on Refund Transaction to confirm your action.
 

Step 4: A message of Transaction refunded successfully will be shown to indicate the transaction has been successfully refunded into the Member's account and the status of the transaction will change from Completed to Refunded.