Companies with schemes funded by Cashback, Postpaid, or Prepaid Cards would need to ensure your employees' reset entitlement is confirmed before their entitlement expiry period. To ensure your employees may continue with their benefits, simply follow the steps below:

Step 1: Navigate to the Benefits tab > Reset Entitlement page. Kindly click on Allocate Entitlement to proceed.

 You will be seeing Pending Allocation as the Entitlement Reset Status for all employees

Step 2: On your Reset Entitlement page, proceed to input the Initial Entitlement and click on Update Entitlement to save the changes.

• Use Prorated Entitlement: Prorated Entitlement is an option available for companies to give a calculated amount to an employee based on the number of days that the employee is with the Company. The prorated entitlement is based on a certain formula and if your company proration is different, you can just key in any value in the balance field. 

• Use Scheme Cap: This method is ideal when all unallocated employees' entitlements will have the same amounts as their respective Scheme Cap. If Use Scheme Cap is selected and confirmed, only the employee’s scheme with Unallocated Entitlement will be updated to Scheme Cap amounts.

When the indicated Initial Entitlement has been captured, a notification will show to indicate "Success! Member's entitlement reset status has been updated". 

Entitlement Reset Status also will be showing Allocated

❗Important Note: This page (Reset Entitlement) will disappear once your company's new scheme period starts and all members' entitlement resets. 

For company funding with Prepaid Card, simply follow the steps below to proceed with a payment:

Step 3: A pop-up will appear to inform you of that Pending Prepaid Top-up! Please click on Proceed.

Step 4: On the Prepaid Top-Up Summary page, you can view the summary and proceed to confirm the top-up by selecting Confirm Top-up.

Step 5: Click on Continue to Payment to generate the invoice.

For Paid Invoice: Initial Entitlement of member's scheme(s) has been updated. 

For Unpaid Invoices: Payment required. Top-up Credits will be added to the Scheme's initial entitlement after the invoice has been paid and verified.

❗Important Note: If your company is funded by Cashback Card, kindly ensure you have deposited more funds if it's running low!